*Please note that this guide is for specifically for MobiCam (70200) and MobiCam HDX V1 (70196), NOT MobiCam HDX V2 (70196-SK) The guide for the V2 is found here. )
The LED indicator light on the front of your MobiCam is very helpful when pairing your MobiCam to your MobiCam app account. Read about this light and what it's colors and patterns mean here.
During the pairing process, you will be sending a sound wave from your MobiCam app on your mobile device to your MobiCam. Please ensure that your mobile device’s media and system volumes are turned all the way up and you are placing your phone’s speaker right next to MobiCam’s mic which is located near/below the camera lens on the left. (For iPhone users, please ensure the silence switch on the left side of your phone is not flipped on.)
Once you tap on the blue button to send the sound wave and confirm you can hear it coming from your mobile device, listen for these 3 prompts from the camera:
- MobiCam will BEEP.
- MobiCam will speak and say, "Connecting to Wireless Network".
- MobiCam will speak and say, "Wireless Network Established".
If you only hear prompt #1 and #2, it is likely that you are pairing MobiCam while connected to the incorrect WiFi frequency.
MobiCam connects to a 2.4GHz WiFi frequency. It has become common practice for network providers to provide 2 frequencies; 2.4Ghz and 5Ghz.
Please double check to ensure that your mobile device is connected to a 2.4Ghz WiFi frequency. When the MobiCam App requests your wireless network information, please ensure that you are entering the credentials for the 2.4GHz WiFi frequency as well. If you are unsure about what WiFi frequency you have, or if your 2.4GHz and 5GHz are combined into one output, please contact your provider for more information.
We recommend resetting your MobiCam unit before trying to send the sound wave again. To reset your MobiCam you'll need a small pin or paper clip. Located on the right-hand side in the groove of the MobiCam is a small hole labeled RESET. Use the pin or paper clip to push down into the small hole. You'll hear a loud “BEEP” to signify that the reset is complete. (For HDX, located on the back/bottom of MobiCam HDX is a small white button/reset hole. Press and hold this button until you hear a loud "BEEP".) MobiCam should restart and speak "Welcome to MobiCam". If you do not hear "Welcome to MobiCam" unplug your MobiCam for 10-20 seconds before plugging it back in to complete the reset process
Once the reset is complete, we would then advise going through the setup process once more, ensuring that you are connected to the 2.4GHz WiFi frequency.
**Please note: MobiCam is paired to your MobiCam ACCOUNT and not to your phone. Once your MobiCam is paired to your account, even if it displays as offline, you do not need to perform a hard reset (by pushing the RESET button) or send the sound wave. Resetting MobiCam or re-sending the sound wave will result in MobiCam losing it’s pair to your account. Only perform a hard reset once trying all other troubleshooting tips first. Be sure to delete the camera from within the app if you perform a hard reset.
Please read here about how to troubleshoot your MobiCam if it is displaying as offline.
Here is a link to a complete walk-through of how to pair your MobiCam and explore its features: