How To Factory Reset Your MobiCam

A factory reset will delete all WiFi and app account settings from the camera and reset it to default settings. Once the reset button is pressed, this reset cannot be undone. A factory reset can also be performed as a troubleshooting step to restore the camera back to its original condition in case of a problem occurring.

You do not need to factory reset your camera if it is offline. Please read about how to troubleshoot an offline MobiCam by clicking here.

To Factory Reset MobiCam:

1. If you have a microSD card inserted into your MobiCam, please remove it before proceeding.
2. With the camera plugged in, press and hold the RESET button. Please see below for reset button locations for your MobiCam model:

MobiCam Multi-Purpose (Item #70200):

With the lens facing you, look to the right side of the camera. On the white casing, in the grove, you will see a single small hole, labeled 'reset'. Using a pin or paperclip, press this button, the camera should 'beep' signify the reset is complete. 

MobiCam HDX (Item #70196)

The reset button for the latest version of this camera is located on the back of the device. Where to power cable connects to the device, above the micro SD card slot, you will see a small hole Labeled 'reset'. Using a pin or paperclip, press this button, the camera should 'beep' signify the reset is complete. 

MobiCam HDX-SK

The reset button for this camera is located on the top of the device. Next to the micro SD card slot, you will see a small hole labeled 'reset'. Using the pin provided, press this button, the camera should 'beep' signify the reset is complete. 

If previously paired, delete the MobiCam from your MobiCam App / MOBI Smart App to finalize the factory reset. If it was not previously paired, disregard this step.