If the MobiCam loses power or access to the internet connection, the camera will reconnect with the network once power is restored. When it reconnects, it will say "Setup Complete" as an indicator that the camera has reconnected. If it is losing power or connection frequently, this will occur.
Test the Power to the Device
Try switching the charging brick or cable from the device for a similar cable or charging brick to test their connections. Check the USB port in the back of the camera for looseness. If the port itself shifts or moves, it is not seated correctly and has become damaged. Please use the "Submit a Ticket" button above if this is the case, with a photo of your device labels and receipt attached to the form.
Test the Network Connection
The recommended WiFi download speed is minimum 20 Mbps (megabytes per second). The recommended upload speed is estimated no less than 7 - 10 Mbps. If you have multiple MobiCams, you may need higher speeds. Not sure what the speed of your connection is? Give it a quick test!
Here is how to test your WiFi speeds:
- Stand next to the location of your MobiCam
- Make sure your mobile device is connected to your 2.4GHz WiFi
- Open Google.com and search “speed test”
- Select “Run Speed Test”
If your network speeds are below the recommended amounts, please consider disconnecting heavy netowrk load devices such as gaming console systems, smart TVs, or comptuers/laptops when not in use. Alternatively, please reachout to your Internet Service Provider if your network speeds or usage is lower than your expectation.