Why is my MobiCam slow / stuttering?

The recommended WiFi download speed is  minimum 20 Mbps (megabytes per second). The recommended upload speed is estimated no less than 7 - 10 Mbps.  If you have multiple MobiCams, you may need higher speeds. Not sure what the speed of your connection is? Give it a quick test!

Here is how to test your WiFi speeds:

1. Stand next to the location of your MobiCam
2. Make sure your mobile device is connected to your 2.4GHz WiFi
3. Open Google.com and search “speed test”
4. Select “Run Speed Test”

This will first test your download speed, and then your upload speed ; and display both results once complete.

Reset your modem/router! A quick reset can always help correct small bugs and issues with any electronic device.

If your WiFi speeds are lower than what we recommend, we understand upgrading internet bandwidth is not always an option; but there could be a few workarounds:

Reset your modem/router! A quick reset can always help correct small bugs and issues with any electronic device.

Naturally over time, you add more devices to your WiFi or begin utilizing it more. This takes away from the speeds available for each device connected. If you have multiple other devices connected and running on your WiFi that require higher speeds, or are located closer to your router; these devices will take priority over your MobiCams. Thus, leaving very little speeds left for your MobiCams to operate on.
Turn off and reduce the amount of other devices utilizing your WiFi to free up some speed. 

Another option maybe getting the router closer to your MobiCam or purchasing a WiFi booster/extender for your home. Distance and your surroundings play a big factor in WiFi strength - the greater the distance from the WiFi router, the weaker the signal. Dense walls also can greatly weaken your WiFi signal strength and slow down your internet dramatically.

Lastly, contacting your internet provider is always a great idea. Power/service outages in your area can occur without the user's knowledge. Your router and internet devices can even sometimes be outdated, causing slower speeds.

Additionally, some network providers have basic firewalls for your security. MobiCam is registered as an IP Camera and certain firewalls may block it's internet access as a safety precaution. If you unaware of any firewalls, it is recommend to let your provider you know that you are attempting to set up a IP Camera on your home Network and ask if any firewall would prevent the camera from having internet access.