If you have a device that is currently 'bound' to another account you will not be able to use it until it has been 'unbound'. If you have received the camera from a family member/friend/in person, please contact the previous owner and have them remove the camera from their device.
In the event you have purchased a MobiCam that was previously used, you may receive a message that says, "The camera has been bound to [email], please try again after unbinding"
In order to unbind your MobiCam from this previous user's account, the MOBI Support Team will need to be provided with one of these three:
- A screenshot of the "bound-to" message
- The email that the camera is bound to
- Camera ID number (which can be found on a sticker on the back or bottom of your MobiCam)
- Receipt / Proof of Purchase
Please email these items to Team MOBI at email@example.com
**For security purposes, we cannot honor unbinding requests without a receipt/proof of purchase.**
Mobi Support Team