What are GHz, why 2.4 GHz, and how to enable 2.4 GHz connection

Before going through this troubleshooting page, attempt to connect the Mobi Smart device through the app to the same Wi-Fi as your smartphone

What are GHz?

AGigahertz (GHz or GHz for short)is a radio signal meant to send and receive data. This type of connection is the basis for all Wi-Fi networks- your router is the device that encodes (sends) and decodes (listens and receives) this signal. 

Why 2.4 GHz?

The 2.4 GHz band was initially the only band for all Wi-Fi connections. Baby monitors, wireless keyboards, and many other devices rely on this connection to be stable.

Although 2.4 GHz isn't as fast as 5 GHz, it has a longer wavelength, and thus travels easier through solid objects. Most smart devices (not just Mobi Connect) will require 2.4 GHz as they are designed for long distances.

Additionally, at-home Wi-Fi's rarely don't have a 2.4 GHz band to connect to. Issues with connecting your Mobi device are likely due to how the router directs devices to its various bands.

We have compiled the best solutions to troubleshooting this issue below:

How to Enable 2.4 GHz Connection

Routers may provide an option to directly choose which band a device pairs with

You can go to the back of your router to find information about how to access your Admin Settings. Usually, you have to type in an I.P. address into your phone or computer browser, log in with the security key found on the same section where you found your I.P. login, and switch your Guest2.4 GHz Wi-Fi from OFF to On. Then either wait for 10 minutes or restart your router and both your 2.4 GHz & 5 GHz signals should now be active.

Also, there could be an option to disable the 5 GHz band to force all devices to the 2.4 GHz band (then the user will re-enable the 5 GHz band after).

Each router that requires disabling the 5 GHz band for connection to the 2.4 GHz band has certain steps; both by the user directly, and/or the ISP remotely.

We have provided a comprehensive list of router providers with links to their support regarding setting up a 2.4 GHz smart device:

Netgear Routers
Asus Routers
D-LINK Routers
TP-LINK Routers

Xfinity / Comcast Supplied Routers
Spectrum Supplied Routers
ATT Supplied Routers
Verizon Supplied Routers
Cox Supplied Routers

If trouble persists, please get in touch with your ISP's technical support, and let them know you are setting up a smart-device and need a 2.4 GHz connection.

They should be able help at no extra cost. 

Best,

Mobi USA Customer Support