Smart Emergency Alert System FAQs

Question: What are the benefits of the Emergency Alert System?

Answer:   To provide elderly parents, relatives, or those with special needs an independent living push button tool to notify caregivers of an emergency, whether near or far and if needed, dispatch emergency services

Question: Where can I purchase a Smart Emergency Alert System?

Answer:    Online or In-store at Walmart, Best Buy, Target, and Amazon. Also, online at www.getmobi.com

Question: What App does this device pair with?

Answer:    The MOBI Smart App

Question: Is this device compatible with a 5G Wi-Fi network?

Answer:    No. The Support Monitoring System currently is only compatible with a 2.4GHz Wi-Fi network

Question: Can multiple people be alerted when there is an emergency?

Answer:    Yes. When paired to the MOBI Smart App the device can be shared with multiple family members/caregivers

Question: How far of a range from the Hub does the button have to be in to stay connected?

Answer:    The Smart Emergency Alert button will operate as designed within 1000ft of the Hub.

Question: How do I set up emergency service response?

Answer:    Subscribe to our affordable 24/7 professional monitoring service

Question: How much is the subscription service?

Answer:    Starting at $4.99/month

Question: How will we know when the battery is low on the Alert button or does it stay activated as long as the Hub is plugged in?

Answer:    The hub and Alert button operate on separate power sources and the Emergency Alert button has low battery indication that can be found on the MOBI Smart App

Question: Is professional monitoring required to use the Support Monitoring System?

Answer:    No. Our Basic Plan allows for self monitoring, absolutely FREE. The emergency contact that you provided will be contacted/notified upon the trigger of the Alert Button

Question: Can I monitor more than one button at a time?

Answer:    Yes up to 100 other device. With the MOBI Smart App this is expandable with additional sensors, buttons, and other devices. Adding a camera will provide 2 way voice communication capabilities

Quesiton: How does Managed Support Services work?

Answer:    When the button is triggered the primary contact will be contacted. If no answer, our professional monitoring service will dispatch emergency services to the address where the trigger took place

Question: How will Emergency Service Workers know pertinent medical information if the caregiver isn't on scene at the time of their arrival?

Answer:    With the MOBI Smart App pertinent medical health information can be stored where our 24/7 professional monitoring staff can relay information at the time of dispatch

Question: Where was the Support Monitoring System made?

Answer:    The Support Monitoring Smart Wi-fi Emergency Alert System is made in China

Question: What is the warranty period?

Answer:    90 day warranty from date of purchase

Question: What EMS services are contacted?

Answer:   US based emergency response teams are alerted when the button is depressed (if you have a subscription)

Question: Is my privacy at risk?

Answer:    No. Your privacy  is always respected and protected