Did you know that MOBI has Five Different Apps?
There are a few reasons why a MobiCam won't connect. This article about MOBI's Different Apps will lay out the reasons why your MobiCam does not connect to your App.
Our First Generation of MobiCams (MobiCam Multi-Purpose Gen-1 and MobiCam HDX Gen-1) was designed alongside our three original Apps.
The First App is the Classic MobiCam App, a simple app designed to monitor up to 16 Gen-1 MobiCams at once. The second and third apps are the MobiBaby App and the MobiPet App. These two apps were designed explicitly for MobiCam users to send lullabies and barking sounds to their Babies and Pets. They were also designed to be compatible with the First Generation of MobiCams.
In total, 3 MOBI Apps only work with Generation 1 MobiCams - The MobiCam App, the MOBI Pet App, and the MOBI Baby App.
Our Second Generation of MobiCams uses our two newest Smart Phone Apps - the MOBI Smart App and the MOBI Plus App.
These two apps were designed and developed so that users could connect up to 100+ MobiCams and connect up to 100+ MOBI Smart Home Products! What an upgrade! These products include the MOBI Smart LED Light Bulb, the MOBI Smart Video Doorbell, the MOBI Smart Door and Window Sensor, and so much more.
The Difference between the MOBI Smart App and the MOBI Plus App is that MOBI Smart is our standard Smart Home App. At the same time, MOBI Plus is our Elderly Monitoring App, with built-in Security Features and an optional subscription service that provides 24/7 Professional Monitoring, courtesy of Noonlight.
Only 2 MOBI Apps work with Generation 2 MobiCams - The MOBI Smart App and the MOBI Plus App.
Now that you're an expert on MOBI's many Apps and their excellent features, it's time to figure out which MOBI App you need to use to connect your MobiCam successfully.
The easiest way to tell which App to use for your MobiCam is by looking at the design. You'll notice that the MobiCam HDX Gen-1 and MobiCam HDX Gen-2 are both Pan-And-Tilt Cams. You should also note that their design is relatively different. The MobiCam HDX Gen-1 is white, with a Black Ball on the top, while the MobiCam HDX Gen-2 is Mostly White, with the Top Section being white. Here's an image to illustrate.
With that said, you've probably noticed that both images seem to have one thing in common. The MobiCam Multi-Purpose Gen-1 (the tiny white camera) and the MobiCam Multi-Purpose Gen-2 look identical. This is because our users loved the MobiCam Multi-Purpose model and its design so much that when we upgraded to Generation-2 Technology, we decided to pretty much keep the same housing, except for a tiny but very noticeable difference.
The difference between the two MobiCams is the fact that their power cables are built differently. The Generation-1 MobiCam Multi-Purpose units have their power cable FUSED into the back of the MobiCam, which means that the MobiCam and the Power Cable are inseparable.
Meanwhile, the MobiCam Multi-Purpose Generation-2 does NOT have a fused power cable on the back. Instead, you can attach and remove the Power Cable from the back of the MobiCam Generation 2. It's that simple.
While this design difference does not seem like much of an upgrade from the Gen-1 to the Gen-2, the built-in Software and the expandability with other MOBI Smart Home products make the difference between these two versions of the MobiCam Multi-Purpose Monitoring Camera.
And now you know the difference between all of our MOBI smartphone apps and which MobiCams are compatible with their specific App.
If you are still unable to connect your MobiCam, despite using the correct App, then your issues may be Wi-Fi Related, smartphone-related, or with the way a MobiCam is adequately connected.
Please refer to our other in-depth articles that will not help solve any connection issues but will also make you a certified MOBI genius.