Before going through this troubleshooting page, attempt to connect the Mobi Smart device through the app to the same Wi-Fi as your smartphone
What are GHz?
A Gigahertz (GHz or GHz for short) is a radio signal meant to send and receive data. This type of connection is the basis for all Wi-Fi networks- your router is the device that encodes (sends) and decodes (listens and receives) this signal.
Why 2.4 GHz?
The 2.4 GHz band was initially the only band for all Wi-Fi connections. Baby monitors, wireless keyboards, and many other devices rely on this connection to be stable.
Although 2.4 GHz isn't as fast as 5 GHz, it has a longer wavelength, and thus travels easier through solid objects. Most devices you will connect through Wi-Fi will be looking to use 2.4 GHz as they are designed for long distances.
At-home Wi-Fi's rarely do not have any 2.4 GHz band. Issues with connecting your Mobi device may be due to how the router directs devices to certain bands.
We have compiled the best solutions to troubleshooting this issue below
How to Enable 2.4 GHz Connection
Routers may provide an option to directly choose which band a device pairs with
You can go to the back of your router to find information about how to access your Admin Settings. Usually, you have to type in an I.P. address into your phone or computer browser, log in with the security key found on the same section where you found your I.P. login, and switch your Guest 2.4 GHz Wi-Fi from OFF to On. Then either wait for 10 minutes or restart your router and both your 2.4 GHz & 5 GHz signals should now be active.
Additionally, there could be an option to disable the 5 GHz band to force all devices to the 2.4 GHz band (then the user will re-enable the 5 GHz band after).
Each router that requires the 5 GHz band to be disabled has different steps; either by the user personally, or the ISP remotely.
How should I start?
Most commonly, we receive trouble connecting devices to routers under Xfinity. If you are experiencing issues with an Xfinity router, click here: How To Change Your Home Network's WiFi Channel Selection or Mode
Look for instructions on how to enable 2.4 GHz connection in the router's manual, which is likely found on the Internet provider's website.
If trouble persists, please get in touch with your ISP's technical support, and let them know you are setting up a smart-device and need a 2.4 GHz connection.
They should be able help at no extra cost.
Mobi USA Customer Support