MOBI will never reach out to you, unsolicited to reset a password without your consent. You information and privacy are very important to us, and as such, no modifications are ever made outside of your knowledge or without warranted permission.
If you have lost control of your account, please use the app to reset your password to a new password that is distinct from all of your other passwords. Please check for sub accounts that may have been added.
If you no longer have access to your email account to reset your password, please reach out to your email provider to reset that account.
Common email providers support are:
(These links may change. Please contact your email provider if you have any questions.)
Google: https://support.google.com/accounts/answer/7682439?hl=en
Apple: https://support.apple.com/en-us/HT201487 | https://support.apple.com/en-us/HT204921
Yahoo: https://login.yahoo.com/account/challenge/username?src=noSrc&done=https%3A%2F%2Fwww.yahoo.com%2F&authMechanism=secondary&chllngnm=base&sessionIndex=Qg--
Xfinity/Comcast: https://idm.xfinity.com/myaccount/reset?execution=e1s1
ATT: https://www.att.com/support/article/email-support/KM1044608
If you have any questions about your correspondence with us concerning your MOBI products, please reach out. We'd love to hear from you Mon-Fri, 8am-4:30pm PST via our Support Tickets found here: https://rb.gy/uyx1vd.
