I completed the setup. Why is my MobiCam appearing offline?

This is a WiFi issue. As stated before, ensure you are connected to the correct WiFi frequency. If you are connected to a combined 2G and 5G lines, the device will likely not connect. MobiCam and MOBI Smart devices need a signal that is only 2.4ghz to function.

Alternatively, this could be caused by a slow WiFi speed. The recommended WiFi download speed is  minimum 20 Mbps (megabytes per second). The recommended upload speed is estimated no less than 7 - 10 Mbps.  If you have multiple MobiCams, you may need higher speeds. Not sure what the speed of your connection is? Give it a quick test!

Here is how to test your WiFi speeds:

1. Stand next to the location of your MobiCam
2. Make sure your mobile device is connected to your 2.4GHz WiFi
3. Open Google.com and search “speed test”
4. Select “Run Speed Test”