Display's Offline After First Paired to MobiCam Account
When MobiCam first connects to your MobiCam app account it may display as offline temporarily. Please refresh your app and see if the camera comes online. Tap the still picture to open your live video feed.
The LED indicator light on the front of your MobiCam is very helpful when attempting to troubleshoot offline problems. Read about this light and what it's colors and patterns mean here.
MobiCam offers a full HD 1280 x 720 live video stream. The recommended WiFi download speed is minimum 20 Mbps (megabytes per second). The recommended upload speed is estimated no less than 7 - 10 Mbps. If you have multiple MobiCams, you may need higher speeds.
Here is how to test your WiFi speeds:
- Stand next to the location of your MobiCam
- Make sure your mobile device is connected to your 2.4GHz WiFi
- Open Google.com and search “speed test”
- Select “Run Speed Test”
This will first test your download speed, and then your upload speed ; and display both results once complete.
If your WiFi speeds are lower than what we recommend, we understand upgrading internet bandwidth is not always an option; but there could be a few workarounds.
For the initial setup of your MobiCam, relocate as close to your WiFi router as possible. MobiCam can be relocated after establishing the connection.
If your MobiCam previously operated correctly, and now your WiFi speeds are lower resulting in your camera displaying as offline, this is a common issue. Naturally over time, you add more devices to your WiFi or begin utilizing it more. This takes away from the speeds available for each device connected.
If you have multiple other devices connected and running on your WiFi that require higher speeds, or are located closer to your router; these devices will take priority over your MobiCams. Thus, leaving very little speeds left for your MobiCams to operate on.
Another option maybe getting the router closer to your MobiCam or purchasing a WiFi booster/extender for your home. Distance and your surroundings play a big factor in WiFi strength - the greater the distance from the WiFi router, the weaker the signal. Dense walls also can greatly weaken your WiFi signal strength and slow down your internet dramatically.
Reset your modem/router! A quick reset can always help correct small bugs and issues with any electronic device.
Turn off and reduce the amount of other devices utilizing your WiFi to free up some speed. If your MobiCam comes online, this is a great indicator that you may need more bandwidth.
Lastly, contacting your internet provider is always a great idea. Power/service outages in your area can occur without the user's knowledge. Your router and internet devices can even sometimes be outdated, causing slower speeds.
Additionally, some network providers have basic firewalls for your security. MobiCam is registered as an IP Camera and certain firewalls may block it's internet access as a safety precaution. If you unaware of any firewalls, it is recommend to let your provider you know that you are attempting to set up a IP Camera on your home Network and ask if any firewall would prevent the camera from having internet access.
MobiCam Previously Paired and Working, Now Display's as Offline
The LED indicator light on the front of your MobiCam is very helpful when attempting to troubleshoot offline problems. Read about this light and what it's colors and patterns mean here.
If the LED indicator on the front of your camera is a solid color, open your MobiCam App and simply swipe down on the page to refresh the camera feed.
If the LED indicator on the front of your camera is flashing, it has lost it's WiFi connection.
( Please DO NOT attempt to reset or send the sound wave again; If you have pressed the reset button or attempted to send the sound wave again please skip to Option 2. )
Perform the following troubleshooting in order to get your camera back online.
Option 1:
- Unplug your camera for 10 seconds and plug your camera back in.
- Allow your camera to start-up and reconnect to the WiFi. This can take up to 5 minutes. You will know your camera has re-established it's WiFi connection when LED light is a solid color.
If you camera LED light does not turn to a solid color after 5 minutes. Please proceed to option 2.
Option 2:
- Open your MobiCam App, click the settings tab for the camera that is appearing as Offline.
- Once in settings, scroll to the bottom of the page.
- At the bottom of the page, you will see an Orange DELETE button. Tap this button.
- You will be prompted to enter your MobiCam Account password to confirm removing the camera from your account. Enter your MobiCam Account password and click ok. This will remove the camera from your account.
- Next we'll need to reset the camera. Use a pin/paperclip to push the reset button on the camera. (MobiCam Multi-Purpose reset button is located on the right hand side of the camera. MobiCam HDX reset button is located on the back of the camera next to the power plug.) You should hear a "Beep" come from the camera and the camera should begin talking.
- Once the camera is reset, you can now begin pairing the camera again. For a detailed walk-through on how to pair your camera please follow the article here.