When connecting MobiCam Multi-Purpose or MobiCam HDX, the camera should provide you with 2 voice prompts. The first will say "Connecting to Wireless Network" and the second will say "Wireless Network Established".
After you've heard the second voice prompt, you should notice the flashing LED light on the front of your camera turn to a solid color. If the LED light on the front of your MobiCam never turns to a solid color, your camera is having trouble securing the wifi connection.
WiFi Speed: We strongly recommend having a download speed of at 20mbps+ this will ensure that MobiCam experiences little no issues during operation. To get the most accurate wifi speed, run the WiFi speed test from the exact location MobiCam will be set up in your home. To do so, open google search and type in "WiFi Speed Test" this will take you to google's wifi speed test and you should see a blue button that reads "Run Speed Test". Tap this button and allow the test to run its course. Download speeds below 20mbps will prevent MobiCam from paring to the WiFi.
WiFi speeds can be slow depending on the distance from the router. You may try to relocate and run the speed test again to see if your speeds increase. If your speeds increase when you are close to the router a WiFi extender may solve this issue. Alternatively, you may reach out to your wifi provider and see how you could go about increasing your WiFi speed - sometimes a new router might be needed.
Firewalls: MobiCam will register on your network as an IP Security Camera if you have WPS or additional security on your home network it may prevent MobiCam from connecting. We recommend reaching out to your service provider to confirm if any firewalls may have been set up on your network. If so, we recommend temporarily disabling them to finishing connecting the camera and then 'white-listing' the camera's IP address.